Returns & Exchanges
At Cellumove, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn and tagged items. If your purchase doesn't fit or meet your expectations, our streamlined process ensures a quick exchange or full refund.
Return Process
- 1.Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
- 2.Prepare the Package
Place the original items with all tags attached into the original shipping bag or a secure box, ensuring the package is properly sealed.
- 3.Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return package.
- 4.Drop Off and Track
Hand over your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.